Returns & Exchanges

At Dr.Riva Natures Formula, we stand behind the botanical integrity of our products and want you to be completely satisfied with your natural beauty journey. If you are not happy with your purchase, we offer a 30-day return window for all items in their original condition.

1

Initiate Your Request

Contact our dedicated support team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.

2

Prepare Your Package

Carefully pack the unused items in their original packaging, ensuring the product is secure to prevent damage during transit.

3

Ship It Back

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing